faq

frequently asked questions

for further questions please use our chat service or get in touch via hello@momentwellbeing.com

orders

☺︎ I'm sensitive to certain essential oils, where can I find the ingredients list?

we strive for ingredient transparency and are proud to be 100% natural and vegan. there's no hidden surprises here! you'll find the ingredients list for each product detailed on the product listing on our website and also in our booklet once you receive your order. however if there's anything you're unsure about, our friendly team on live chat are always available to help with any more questions.

☺︎ can I order outside of the UK?

we're working on it! currently we only ship to the UK.

☺︎ what's the status of my order?

once your order has been shipped, you'll receive an email with tracking details so you are able to track your package.

☺︎ I want to amend my order, what can I do?

orders that haven't synced with our warehouse we can try our best to amend! contact us straight away via our live chat or at hello@momentwellbeing.com to see if this is possible. please be aware that if your order has already synced to our warehouse, we won't be able to make any amendments. this includes changing scents, products or quantities.

☺︎ can I change my shipping address?

if you have noticed a shipping address error, please contact us straight away via our live chat or hello@momentwellbeing.com. if your order hasn't been shipped, there is a possibility that we can redirect your package but it's not a guarantee. if your parcel has already been shipped, you will need to contact the shipping services to alter the address.

returns

☺︎ what is your returns policy?

all items except our bath oil and skincare products are eligible for return. to start your return, please get in touch via our live chat or email us at returns@momentwellbeing.com.
items must be returned within 14 days of receiving your order. goods that are eligible for a return must be:
- unused and in the same condition it was received
- the seal unbroken
- in its original packaging
- purchased in the last 14 days

we will consider the condition of the goods being returned when making a refund. moment wellbeing reserve the right to refuse any returns.
please refer to our returns page here for more details.

☺︎ how much does return shipping cost?

we offer free returns within 14 days of purchase, please contact returns@momentwellbeing.com with your order number to start the return process. please note that moment wellbeing are not liable for the loss or damage to the product during shipping.

☺︎ my item is faulty, what do I do?

we're sorry that you have received an item that is faulty, please contact our friendly support team on our live chat or via hello@momentwellbeing.com for this to be rectified as soon as possible. please be ready to supply photos or video of the fault.

shipping

☺︎ where do you ship from?

all orders are shipped from our UK based warehouse.

☺︎ what shipping options do you provide?

we provide next day shipping (if ordered before the cutoff period detailed on each product listing) via Royal Mail or DPD.

☺︎ how much does shipping cost?

shipping is free for all orders.

☺︎ how long will it take for my order to arrive?

depending on the timing of your purchase, your package will take 1-2 working days.

☺︎ what if my order hasn't arrived?

get in touch via our live chat or send us an email at hello@momentwellbeing.com and we will try to locate your order.